Obstacles to the Application of Administrative Process Engineering in Gaza Universities from the Faculty Members’ Perspective

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Mahmoud A. Assaf

Abstract

The study aimed to identify the faculty members’ levels of assessment at Palestinian universities of the obstacles to the application of engineering of administrative processes ; and to find out whether there were statistically significant differences at the level of significance (α≤0.05) between the mean scores of assessment attributable to the variables: (college, academic rank, years of service). To achieve this, the researcher followed the descriptive method by using a questionnaire consisting of 36 items distributed into 4 areas: (technical, human, financial, administrative). The sample consisted of (95) faculty members from two universities (Al-Azhar and Islamia). The study revealed that the total degree of the respondents’ assessment of the obstacles to the application of engineering of administrative processes was (73.4%). The order of obstacles was as follows: i) financial, ii) human, iii) administrative and iv) technical obstacles. Further, there were no statistically significant differences at the level of significance (α≤0.05) between the mean scores of respondents’ assessment of the obstacles to the application of this method at the Palestinian universities that were attributed to these variables: (college, academic rank, years of service).The study recommended the need for allocating of adequate financial budgets, and the creation of a special unit in each university to be responsible for providing training on the concepts of reengineering administrative processes and linking them to quality and continuous improvement.

Keywords: Administrative process engineering, Gaza governorates , Faculty members.

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